John C. Flood, Inc.

Business Description:

Plumbing, Air Conditioning, Heating, Electrical Services and more. Based in Alexandria, Virginia and serving Northern VA, Washington DC and Maryland since 1904.

Categories

plumbing, electrical, heating & air conditioning
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Kavin 's Review

Service

Professionalism

Total Experience

Greenbelt , MD

John C. Flood, Inc.

Honest review from a 1st time customer.

I'm a first time customer. I called John C. Flood out for an inspection of my HVAC system because I noticed condensation in my ceiling near one of my vents. No problems with scheduling a time (window) for service. The customer service rep was courteous and professional. The HVAC technician arrived outside of the service window as he was a little behind due to work on a previous job. I understand that this happens (especially with cable service providers). What I GREATLY appreciate about John C Flood and their customer service is that they gave me a courtesy call during the service window and notified me of the situation and gave me an updated ETA for arrival, and offered me the option to reschedule or cancel (IMPORTANT NOTE: I had to cancel previous scheduled services with other companies who I won't name at this time because They don't notify you and think they can show up whenever without calling).
I had nothing urgent so I decided to go with the new ETA which was only about an hour later. I'm glad I waited. The technician called to let me know he was on his way. He was excellent, very professional and courteous. He followed all Covid and sanitary protocols. He was able to quickly review my system and diagnose my issue. Luckily my system was fine and the new specialty air filters were restricting air and needed to be changed more frequently than regular filters. The technician also gave me good insight on my HVAC system (I have central AC in a multilevel house) and gave me recommendations on what to check and lookout for. Thank you John C. Flood