Called early on Sunday morning and was told that someone would get back to me. About 2 hours later, I called back - glad I did because Maggie, the scheduler, did not get the message! (Maggie is excellent and always has been.) She got someone out right away. Although he fixed the problem promptly and well, I thought he was supposed to call me, as the landlord, before just going ahead with the job. He did not touch base and the only reason I knew he had been there was the emailed bill for the air conditioning repair.