Last time I used BC Express Inc Heating & Air Conditioning, it was to pay a bill for the service contract I have with them. Before that, I did have them out to do some maintenance work on my unit. It's hard to make appointments to get these maintenance services done, or else I would've rated them higher. But, when they were here they did a great job. Their crew was respectful and courteous. I'll continue using them, not just because of my contract with them, but it's hard to find companies out here.