Business Description:
Clean My Furnace provides; furnace cleaning and tune-ups, duct cleaning, chimney cleaning, air conditioner cleaning & dryer vent cleaning around St Paul area.
4 34 reviews
Categories
cleaning services
CleanMyFurnace.com
Nicollet Mall, 40 South 7th Street #212, Minneapolis, MN 55403, USA
(612) 234-4117
http://cleanmyfurnace.com

Service

Will Recommend

Total Experience

Paul O.

St Paul, MN
CleanMyFurnace.com

Mediocre Service

The followup/maintenance servicing from Hoffman Heating and Cooling didn't check to see if the unit they installed was even working properly. It was an OK experience but not a great one. They didn't go above and beyond, and they didn't go out of their way to see if we were happy.

comments

Paul we are disappointed that we have let you down. When we install new systems we always run several tests to make sure the unit is running perfectly, before we ever leave the site. We install many of these systems each and every day and know how to do it right the first time. All our technicians are highly trained and certified and have been working for us for many years. We feel that calling the customer back to check if it's still working would only lead people to believe we didn't have confidence in either our technicians, or the equipment we installed. For that reason, we generally don't call back once the installation job is complete.

For repairs, we will sometimes call people back, especially when their system is old or the parts we had to use are no longer available and a work-around solution was implemented.

We have however, noted your suggestion and are considering implementing a follow-up call program for new installations, even though others in the industry advise against it.

We thank you for your business and look forward to seeing you in a year for the manufacture recommended annual cleaning and inspection.

Thanks again,
Scot Hendricks
Co-owner
CleanMyFurnace.com

 CleanMyFurnace.com commented on 06/14/2012
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