I have had Dave work on my plumbing issues twice. Both times he explained everything thoroughly, made recommendations, and then "narrated" his work as he was doing it. That kind of attention to detail, as well as attention to my interest and curiosity as the homeowner and bill payer, is something I really appreciated. He has oodles of experience and he's very determined to fix what he can, but he is also clear from the get-go about his skills and limitations, and he's happy to provide names to call for anything he is not able to do. He was here for an hour and a half and fixed more than I originally asked for - and still the price was soooo reasonable! ($185 total - now that's a deal!) I highly recommend Big Dave's Plumbing - if he can't fix it, he'll tell you who can!