Rip Off
Our builder hired Tier One to install our entire system 2 years ago in Charlotte, NC. Our house was not cooling, so we had another referral come test our system. We were very low on refrigerant which was odd of a system this new, so the tech recommended that we contact the company who installed it because there is probably a leak. I called Tier One 3 times this week before anyone would answer my questions (no one ever called me back before). They wanted to charge me $90 for a trip charge + hourly + charge me $125/lb of refrigerant!!! I should let you know that my father has a refrigeration company in WV and one of my best friends from childhood has an HVAC company in Ohio and they both told me I shouldn't be paying more than $60/lb for freon and Tier One should be backing up their work after only two years with that much leaking. The tech said that I should pay a little over $40/lb for freon. The very next company I called is coming out to do the work for $45/hr & $56/lb of freon. Tier One was trying to take advantage of us.
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