They must be good (and they are - I’ve worked with them for 20 years!) - but they are so busy it took them several days to return my many phone calls. It would have been helpful if their phone answering message had said that it might take several days to hear back from them, but it didn’t.
And it took several more days & calls from both me and my realtor, to finally get a report from them.
Still, they are a very good company & their service is worth the wait if you have confidence that they are actually paying attention to you in the first place. I imagine they lost new customers who probably were wondering if they were still in business after waiting nearly a week to hear back from them..