Advanced Wood Floors

Business Description:

We specialize in professional flooring installation, custom designs and sanding and refinishing.

Categories

floor laying & refinishing
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C's Review

Service

Will Recommend

Total Experience

San Antonio, TX

Advanced Wood Floors

Beautiful floors, poor communication

My 60 year old original hardwood looks beautiful. However, my contract stated a couple of items that were either never communicated to the finishers, or were ignored. I went by the first day of work to find that they had not moved the stove or refrigerator to sand under them. When I questioned this, the subcontractor stated he didn't know anything about that, so I contacted the office and was told it would be corrected, and it was, but I'm glad I stopped by or those areas might not have been done. Second communication issue was with the color samples. We chose three, and got three, but one was not a color we chose and one of the colors we chose wasn't sampled. The finisher offered to lay down that color, but we liked one of the other samples already laid out, so we went with that. Third, our contract stated they would install thresholds between the polished concrete and the hardwood. This was never done, and we are having that completed by our finishing contractor.
These items were clearly on our contract, and I saw the work order with our colors and moving stove & refrigerator and installing the thresholds was on the work order.
Ultimately, we have beautiful original hardwood refinished now, and I am happy with the overall work, if not the communication from the office to the contractors.