Overall I'm Pleased
I got 3 bids from local contractors, and the level of professionalism wasn't even close. Hoffman did a great job from the sales process, through the install. The one thing I'm not thrilled about is they put my exterior piping out of the house under my deck. In order to make sure the hot air didn't rot my deck, they drilled a hole in my outer deck board and now I have a PVC pipe sticking out of the back of my deck. I was told they were going out under my deck, but frankly I'm a bit $@!#% they drilled through my deck without talking to me. I would have had them route the piping to a different side of the house, and I would like them to come fix it.
Overall, I know I chose the right company, but I would like them to change the exhaust pipe.