The technician from Mighty Clean Carpet Care was very nice. He was a lovely person and worked really hard. I had a lot of pet stains on my carpet that I can still see a little bit, but it's so much better. The carpet looks new again. It's been a few weeks since I had it cleaned, and I haven't seen any popup stains come back. Try them, you will be really happy. The technician was wonderful, He explained everything, including the upfront costs. There weren't any surprises.