comments

Mr Tam thank you for the review. We value each and every review with pride.

Of course, this part can be purchased online and installed by many DIY's. It appears you called on a Saturday due to a furnace not heating. The on-call technician responded and diagnosed your problem quickly. You were presented a price and agreed to it (we do not perform any repairs without approval).

The technician quickly completed the repair and continued the diagnosis of your system, no additional repairs required.

He performed a system evaluation at the same time where the following items were checked: Blower motor (noted possible damage due to the failed run capacitor), blower current draws, inducer motor, gas pressure as well as temperature rise.

It's not often we see a concern that the price may have been high. Our NATE certified and factory trained technicians endure over 80 hours of training each year to ensure we keep up with the latest technology while performing efficiently. Our service vans are well stocked and we have a goal 85% 1st-time call completion.

Please let me know should you have any further questions or concerns.

Jason Chapman
VP of Service Department & Commercial Sales/Construction
Advent Air Conditioning
O 972-221-4373 x 1118 | C 214-738-1059
500 S. Kealy Ave. Lewisville, Texas 75057

www.adventair.com

Advent Air Conditioning, Inc commented on 01/25/2019