Horace is normally my service person but I had Moe this time. He was very professional and nice and I'm sure did his job well. One thing that was different this time was I felt like I was being "upsold" surge protectors. It felt like I had to do it the way it was presented but I was just surprised about that. He also tried to sell me some sort of filter for allergies that I declined. I'm sure he is being asked to sell these things but it just left a bad taste in my mouth.