I called Gary Sunday afternoon for a dripping pipe in my garage ceiling (non emergency). Gary arrived the next morning. He knew it was the bathroom above the garage. Gary investigated and showed me a trap door to access the pipes behind the tub from my bedroom closet. He doesn't open up walls/ceilings unless it's necessary. It wound up being a simple fix and while there he fixed the water dripping from my tub spout. The fee for service was reasonable and there was no mess left behind. The first time I used Budget Rooter, water had backed up into my finished basement. Gary came cleared the main drain pipe to the street and showed me the entire pipe as he was pulling the camera back out. Tree roots were the cause of the problem.