The individual, Byron, who now works with Budget Rooter Plumbing Plus did the work for me. He had previously been with another company and I had been satisfied with his work and his personality. So, I kept his information on file and contacted them with the material on hand and he helped me with a malfunctioning toilette. I highly recommend him, since his previous work had been absolutely fine. I had a good experience and he is an asset to the company.