I had a couple of front end accidents--one, a truck hit me and then the other, I ran over a small curb on a new car. Both times, Schneider Auto couldn't have been more gracious. They took the car to my house so I had it the next morning for work. Follow up are always with Louis or Margrit and they let me know what's going on. Sometimes they'll even fix something extra to make sure that I was pleased.