Business Description:
At Arnold & Sons Plumbing, Sewer & Drain, our team and I are here to help with the Plumbing, or Sewer work in your home/building.
Categories
plumbers & sewer repair
Arnold & Sons Plumbing, Sewer & Drain
1621 W Candletree Dr b, Peoria, IL 61614, USA
(309) 691-8291

Service

Professionalism

Total Experience

Marlon L.

Edwards, IL

Arnold & Sons Plumbing, Sewer & Drain

The techs did a great job but the billing practices are ridiculous.

Arnold & Sons Plumbing, Sewer & Drain recently did some work for me for the first time. The technicians who came out to my home were great! They did a fine job and did everything they were supposed to do. I give them five stars! Let me be clear though, the front office did not do their job. Their billing practices were less than satisfactory. The company is not very transparent with their invoicing and billing. In fact, they are borderline ridiculous! I called and spoke with the son of the owner and my request to him was for them to send me a general invoice. The estimate was not very detailed. Details usually come after the work is completed. I simply wanted to know how much I was charged for service, then parts separately, etcetera--a full breakdown itemized. They refused to provide a detailed invoice for the work I had done. Meanwhile, I paid the bill and I do not know exactly what I even paid for as they refused to put the detail. That is very unusual. I would never use them again and wish the company would call me to resolve this matter. I would not recommend them to anyone at this point. Again, just to be clear, the technicians did a great job and this is separate from how I feel about their performance. My issue is strictly about the front office staff.