I had called to get a quote on installation of a water softener. The person on the phone said they did not have a standard pricing for that and a technician would have to come out to visit and give a quote. For this, they would charge $90 visitation fee. The technician who came out was extremely rude. He was in for less than 5 minutes and said the installation would cost $679!! Upon asking that on what basis he is quoting such a high figure, he said that this was STANDARD pricing for a water-softener installation that they usually charge. I argued with him that this if this was standard pricing, the person on the phone could have provided this information and it would have saved me $90 for the visitation. The quote is high and I wouldn't get it installed from them, but the technician still demanded $90 for the less than 5 minute visit and threatened that they would never service our house if we refused to pay. What a scandalous company! They are out there to rip people off!! STAY AWAY from Arnold and Sons Plumbing!!