I have been going to Casey's in Palatine for over 20 years. They are the BEST EVER!!! Pete the Manager and all the other staff members are top notch employees!! Very good customer service, very good communicators, respectful, etc - they call you before any work is done and let you know the issues ! The other great thing is that you get a loaner vehicle while your car is being repaired. I give them a 10 all the way around.