OK great idea for a business plan. Take lots of money from the customer and don't give any support. I received one order from them, the food was average. I didn't think a lot of the products were very good. They were average at best. I didn't feel that an exchange was going to work for us because there just wasn't enough really good food that I wanted. I would have ended up with just steaks and that would get real boring after a few weeks so we just delt with what we had and never ordered another shipment. We also purchased a warranty for our freezer incase something happened to our freezer. We wouldn't want all the food we bought to go bad and waste 600 bucks but we don't like the food now and don't order anymore. So now we have a food service we don't like and a warranty they we really don't need because we don't purchase $600 worth of food at one time. So now I have moved to Ohio and I have to pay for half of the shipping of the food if I want it. So I have to spend more money. They have received way more than I have out of this deal and I still can't get out of this thing. My rep said I could cancel anytime. I thought that meant everything not just the food. Ohh and by the way the food service "overhead fee" is built into the warranty cost too. So there is no way to cancel. So I am out of the state that they deliver to and if I did want the food I have to pay more money. I always thought business owners were here to bring goodness to the customer not rip us off.