I've been taking my cars to Ray's for over 15 years. My co-worker recommended them and I'm really glad they did. Tech's talk to you about what is wrong and what needs to be done to correct it. I've even been shown the worn out parts. Very easy to get an appointment. I'm kept informed of things that will need to be worked on down the road so I can plan for those services, such as brakes, belts, tires, etc. All staff is very knowledgeable and friendly.