I replaced my heating and air conditioning units several months ago. The installations were completed in one day. Then adjustments made over the the following weeks. The technitions were professional and polite. Their demenors were pleasant and answered ever question I posses to them. My only complaint was the expense for each unit. Having to replace two heaters and two air conditioning systems at one. As per the the architects design to my residence. I found they pricing to be on the higher range with their competitors. But they did give me a discount when negotiating the pricing. Overall my experience was positive.