I am a new customer and this is my first experience with any pest control service and I just wanted to say they are very courteous, friendly, understanding and reliable. If you have a problem they will go above and beyond and fix it for you within the same day. The person that comes to my house to spray is very nice wears booties on his feet and always has a smile on his face. When he leaves it is always telling me to have a nice day and see you next month. I would and have recommended them to my friends. I also like the phone and email reminders to let you know when the next visit will be.