Scheduling was super easy, appointment was 2 days out and Randy Christman was the technician. Randy arrived to my house a few minutes before the scheduled time (which never happens and was awesome!) and evaluated the condition of the carpet with me. He discussed the technique, his concerns and the outcome he expected. Randy was a pleasure to speak with and I felt completely comfortable with him working his magic. The process was easy for me, I just sat back and let the pet urine and dirt dissapear before my eyes. Room was left smelling fresh and obviously very clean. As a wonderful treat Randy offered to treat the rug in my kitchen as well, also turned out perfect. Thanks so much F&F and Randy for great service! Highly recommended!