I had a tree that split, and since I had used Small World Tree before with good results, I called them again. They came out immediately, and they had two written quotes available within a few hours. One was for just cutting down the whole tree, and the other was for trying to save the tree, and all the squirrels who called it home. Unfortunately, my neighbor, on the property next to the tree, preferred that we remove the whole tree. So we did, but I do appreciate Small World Tree strategizing to save the tree. They are really professional and knowledgeable people, and they tidy up everything when they finish. They are also super-respectful people! I can not say anything but good things about them!