We have been using A Small World Tree Co for over ten years. This last time, they did some tree removal and pruning. It all turned out fine. We are a landscape contractor, and they are a subcontractor for us. Sometimes, the client hires directly, and I've never heard any complaints. They have also done some work for me personally at my house. That project involved taking out very large trees and reducing others as to not interfere with the power lines. They work with very high-end customers and clients who are very particular. They are accustomed to working in difficult terrain with clients who are very particular. We have had an excellent overall experience and would definitely recommend them!