Have had this company for over 2 years, we were looking to renew our plan. Apparently according to them our service contract was up this Oct 2016. After looking at our paperwork we have a contract from them that started Oct 2015 and expires Oct 2017. Called them back to confirm this and they are now saying this is a typo mistake, our contract ends Oct 2016. Would not stand behind their mistake, horrible to deal with over the phone. Tammy was the only person that understood the situation but their supervisor just kept saying it was a mistake and they will not honor their mistake. What a piece of sh%$t company. Mistakes happen, we understand that, but in the end the company should bite the bullet and honor the mistake.