When I'd taken the car over to Bend Auto, it was for intermittent trouble I was having. Then, when it broke down the second time up in Washington, I called them and the guy on the phone gave me some advice about what to do. The third time, I was in Bend, where they are, and one of the guys came after hours in, in his own vehicle, to see if he could get the car started, and they didn't even charge for that. I ended up getting it towed to the shop, and they gave me a ride home from there. I baked them two pies to say thanks. They're great! They have real customized, personalized service.