Joe was very friendly, professional and got to us the same day. That's where the good stops. I had already replaced the drain pump at a cost of $53 for the part. Joe opened the washer, and reseated the leads (wires) to the drain pump housing, and voila, it works! $154 (before taxes) for approximately 20 minutes work. Granted, I stupidly missed the loose wiring, but even with 40 minutes driving time, $150+ per hour for labor to fix a washing machine?!?!? Guess I'm in the wrong line of work.