My experience with King Appliance Service was good. I called them to replace the temperature switch on the washing machine. They said they would be out from 12 to 4, and they showed up a little after 12--and were done in less than an hour. I would continue to use them because they were available on the day I called them, and they were here at the beginning of the schedule. They were quick and efficient, and the price was right where I thought it would be.