Earlier this year we had used a handyman and his pals to refinish the hardwood floors in our kitchen and den. Big mistake! They ended up doing a terrible job as they clearly didn't really know what they were doing. We couldn't live with the botched job and knew we had to go with professionals to do the job correctly. We contacted The Hardwood Giant and were able to quickly get an appointment to have them come out and give us a price estimate. It was obviously higher than what we had paid the inept handyman but we knew we had to move forward. Last week we had them do the job. Phil, the owner of The Hardwood Giant, came out on the first day to explain the steps in the process, answer any remaining questions we had and make sure we were satisfied with the stain color selected. Crews came out over three days to remove floor moldings, sand, stain, seal, buff, apply two coats of polyurethane, and reinstall the floor moldings. Each day a different group of craftsman specializing in particular tasks was on site with Phil there for at least the start of each day's work to make sure everything was on track. The job was completed on time and the finished floor was fantastic. When it is time to refinish the hardwood floors in other rooms in our house we won't hesitate to use The Hardwood Giant again. They do excellent work at a fair price, are very service-oriented and take great pride and care in completing each step of the resurfacing process correctly. We couldn't ask for a better experience!