At this point, the service has been fantastic, but we're not finished yet. I hope I get another opportunity to write a review after our system has been replaced. So far though everyone has done a really good job. Marty the service guy came out to test the system after running a line through the pipes, he tightened a coupling that was loose, taped the drain pipe from the washer to the stack pipe drain. It just seems like he went the extra yard to help us. We are having our entire sewer system replaced a week from tomorrow and it seems, at this point, that they'll get it done right....we shall see, I'll remain reserved until it's finished.