My Mom used them and had a good experience so I called them after hours and promptly received a call back the next morning. They were able to come out within a week. We had about 40 windows to clean and since we were only in this house for a year, we had no idea when they were last cleaned. We had some screens in the garage and the guys asked if we had some screens since they found some were missing. They cleaned them and found the right window for the missing screens. The staff did an excellent job and were willing to do a few extra things my husband realized they could do for us. I would highly recommend Prime Time.