I phoned and made an afternoon appointment for which no one came and no one called. I called again and they apologized and yet did the same thing on the next day. Okay; I called ONCE MORE and was promised they'd be here on Monday of the next week; claiming they had come to the home but didn't have adequate ladders. Care to guess the outcome? No show and no call. This place is a complete disgrace. Repeatedly lied and disrespected my time.