We recently had the need to use QVC’s emergency center for two of our dogs who had severe injuries from a dog fight. They took our 1 dog in the back. We were not “invited” back to be with her. I understand that our poor dog was left for about an hour without attention. Then we were told she was acting stressed and unable to be handled so they would have to sedate her. Of course she was angry. She was in pain and left for a very long time. I left for the human emergency room as my arm was caught a few times during the fight. I left my adult daughter in charge at the clinic. She requested updates multiple times and never received one. We were so afraid and angry. Our other dog, the aggressor in the fight, was tended to and returned to the room where my daughter was. We never met the Vet nor was given updates. Finally, the door opened and they tried to walk in the victim dog to the same room with the dog that had attacked her. What the heck were they thinking!!!!!
We made the very painful decision to relinquish ownership of the aggressor to the clinic as they wanted to find her a new home. We appreciated their concern for her. But I have to say during the entire time there we have never been treated more rudely. The techs acted mad at us for relinquishing our dog. Never once did they try to understand why we felt we needed to do what we did. They never asked if there was a history to our story. They never tried to understand the pain we were going through and how traumatic this was for all of us. Since then, i have called the clinic to find out how that dog is doing. We still love her and want her to find a great home. We have been given curt and cold minimal responses like we are evil people.
The treatment our other dog received was adequate but the employees lack of any compassion or care was heartbreaking. As I said, no body tried to speak to us to understand the situation. They just did not seem to care about our dog or us. All of the Vets we have used in the past have called for a follow up on any injured or sick dog we brought to them. I have never heard from QVC on the condition of the dog that received the worst of it...ears had to to stitched back together...staples in multiple locations on her face, head and legs......
I will NEVER use QVC again and am letting my experience known to others. We have all lost sleep over this situation and some of that is due to the clinic’s treatment of us and our dogs. I wish I could give them 0 stars.