My first experience with Steam Sweepers LLC., has really been a good one. They picked up my rug, which was at a relative's house 30 miles from me. They took it to their shop and cleaned it and then delivered it to my house. The delivery man carried it into the house and placed it in the area that I wanted. He did not unroll it, as I wanted to do that myself. He was very nice and friendly. The rug turned out wonderful! I am so happy with this experience that I would use them again.