SHADDY company to do business with! Staff / Customer service HORRIBLE! Not willing to help or make things right from the vendors SHOTTY work! This is a very long review. Its worth the read if you are deciding to work with Cody Pools.

This HORRIBLE experience all started November 2021. We talked to John in the sales department. Everything started okay, and it was great to see the design being built right in front of you. He was understanding with, at the time our 1-year-old and the non-patients that my son has. Our first red flag was at the end of the final plans and getting ready to put the deposit down, he told us to write a 5-star review on Google and he would compensate us for it! We got home and didn’t think much of the timeliness of this review due to the fact that this was going to be a long project and John started harassing us just 2 days later about this review needing to be done ASAP. This is very biased, and I can see why the reviews are great.

Fast forward to pre-construction when they came out to review the plan in our backyard. This was done in March 2022. John and the (at the time) site manager came out to map the plan in the yard. We asked many questions regarding placement of pool and equipment and our questions were answered to our satisfaction. We did not realize at the time that the majority of their answers were masking bigger problems. There were a few answers like, this will be fixed during the construction of the pool.

Now came the exciting part! We received an email from the Tampa office telling us what our excavation date is with the payment structure. The excavation team came out on the week of July 01, 2022, and did an amazing job! He even let our son go out and watch and see his skid-steer. After that was done, we had another team come out the following weeks to frame the project with wood, and then another team came out to do the digging. All these vendors did a great job and we had great communication with Cody Pools and our new project manager Alain. We had such great service that we recommended them to other neighbors in our neighborhood. Then like a light switch it all went downhill fast!

The gunite team came out and put the shell together. After they were done, we thought everything looked great. I saw our project manager out there after the team left looking at the job and then received a call saying, “everything is done and looks great”. Next the electrical and plumbing came out. The electrical is very hard because the vendor has been great and they did what the pool company told them to do, but Cody Pools dropped the ball and told the electricians to just take two 4x4x6 post, stick them in the ground 6’ tall and screw the electrical box in the middle of our pool area!! After being very upset about this and talking to our project manager. He told us, “According to the plans, this is where it goes, but it does look very bad”. I responded back saying that Cody Pools is the so-called experts, and they all know what this would look like. I also said this needs to be moved and mounted to the side of the house. Which is only 3 feet away from where they added a skyscraper of an electrical box! Cody Pools refused to do anything and kept it there. It is still sitting there to this day. Again, I want to say this is a CODY POOLS issue and not the electrical company. The plumbers seem to do a great job as well, but I have/had no idea because the piping was not working until the pool was completed.
Now it’s about the end of August. We have another vendor come out to frame the footer around the pool. They seemed to do an okay job, just don’t open your doors or windows with the amount of smoking going on. Which was a little issue, because I had to go out there and pick up all their cigarette butts, and Mtn Dew cans that they threw around my entire yard. After they finished, I went out and saw what work they did. Again, the work looked good except for another huge CODY POOLS design flaw. They put a concrete footer around my entire backyard blocking any draining of water from overspill, rain, and other natural elements. This is blocking water from leaving my two AC Units, Pool Heater, and Pool Equipment. As you would expect I called our project manager, told him. He said there is nothing they can do about it. Being very upset and having thousands of dollars of equipment sitting in a hole with a pool of water. I called the office and said I need to speak to his boss. I never heard from his boss, but I did get a phone call the following week being told they would come out and add a drain to get the water to run out. HAHA you should see this shotty drain. They cut the footer in three sports and added a pool drain/ gutter in the three spots. Then to kick me down even more they told me I had to fill the hole and do my own draining to get the water to flow towards their crappy so called drainage that the pool company did design and built in the first place!

Months went by and I have been calling and asking for updates. I was told that the next step will be the pavers. The pavers were on backorder, and they will be at our house in three weeks. Three weeks later I called again, and my project manager said the pavers are still not here and that it will be another week. This went back and forth for about another month. Then the pavers finally made it here. The paver company dropped them off in our backyard with 4 pallets of pavers. Again, that company did a very good job at trying to keep things from breaking and putting them where I wanted them to go. When the next vendor came out to lay the pavers down, that’s when we found out that Cody Pools ordered the wrong paver color and pattern. I called very upset because the team was here now laying the pavers down and it’s been two months of waiting. My project manager told us again THERE IS NOTHING WE CAN DO ABOUT IT! At this point I was $@!#% and that’s not the answer. I now finally spoke to his boss Ken. Ken told me the only thing they can do is give me $500 for the issue. ARE YOU F’$@!#% KIDDING ME!!! He said, it will be another 3 months for the pavers to be reordered and sent to the house. After talking with my wife, we agreed we waited way too long for the pavers and that the color we can live with. So, Ken then forced us to sign a paper saying that we agree with CODY Pools ordering mistake. Ken then also told us after signing the paper that it took so long because CODY pools never ordered the pavers from the new vendor, they submitted the order to their old company and was too lazy to go follow up to see where the pavers are. It only took us complaining, and Cody pools lying to us for months telling us paver are on backorder while CODY POOLS tries to cover their butts. Meanwhile, mind I bring up. I’m still fighting them on fixing the electrical location. So now I’m fighting with the company for two HUGE issues at this point. Even better, at this point our project manager can’t respond and would not return our calls.

So now with these issues that I stated above and fighting with the company for months. Its now January 2023. The screen company now is FINALLY out doing the work! The team of three came out the first Monday in January. Everything started smoothly, the team was very nice and asked where we wanted everything to go. Tuesday came and I noticed the our entire back of our screen was crooked. The team stopped working on the back and then finished the rest of the screen while the screen company and CODY Pools got involved. At this point, this is when Bret (I believe the manager over all of Tampa) and Ken came out. I sat inside and heard them yelling at the screen company saying it’s the screen companies’ fault that the screen is crooked. The team said “No its not. You built the entire spa crooked”. At this point the team walked off and I never seen them again. Weeks when on. I want to say 5 different groups came out to just “MEASURE” the area. Meanwhile, the entire back of the screen is wide open holding me fully responsible for any liability that could happen since they removed all the construction fencing at this point. Finally after myself going out of my way to tell them that the pool company has to pay for a full interior screen cleaning from all the bugs, birds, love bugs, etc. getting into the screen. Some how the screen company was out the next week to finish the screen. This was the first week of February. Yes a full month of Cody Pools and the screen company fighting and leaving the customer sitting with a hole in their patio. That’s what was more important for both companies. We (my wife and I) finally reached out to the screen company ourselves since Cody Pools does absolutely nothing for us (as you have heard so far) finding out that Cody pools told the screen company to hide the crooked spa the best they can. The screen company also told us they will no longer be working with Cody Pools from not just our pool but others with similar issues. Now that the screen was completed the pool company did make things right with us and came out to help with minor issues and fix issues from their shotty first teams work. The first team decided to screw the handles to open the doors in the wrong spots then when they new it was wrong, re mounted leaving screw holes everywhere. Installed broken soft close plungers on the doors, and left a lot of spots without silicon for the bugs to get in. Again, the screen company came back out and fixed everything for us. It only took us one call to do this. Yes being our own project manager, because our project manger at this point was worthless and was doing nothing for our pool.

About a week later Ken showed up with our final bill saying that we owe them an absurd amount of money. Way more than the agreement. After walking him through our payments and going line by line he then understood we only owed an x amount. I called in the next week to make the final payment so we can get the pool done. Cody pools will not move forward until they get all their money! A HUGE RED FLAG YOU NEED TO LOOK AT. TAKE YOUR MONEY THEN LEAVE YOU HANGING. Anyways, I called in and talked to the accounting person. She forced me to pay the absurd amount of money, or they wouldn’t finish the pool. I didn’t have this money since this was not what we agreed on. So I had to pay with a card. This was probably the BEST IDEA to do. You have ONE person on your side!

They finished the pool the first week of March 2023, my project manager shoved me off and put me to the warranty team in Texas. The warranty team called and said I will be working with them now. I felt this was so much better. They finally will actually get things done. The first call, I told the rep I wanted to speak to someone higher up than Bret in Tampa with the outrageous issues I’m having. She gave me to Vincent the Vice President of Florida. When he came back from vacation, we had an hour long call with him telling him all the issues we have, and explaining even bigger issues that we have found with the pavers, the skimmer being in a horrible area where the water feature flows water right into the skimmer making the skimmer not even workable unless you turn the water fall off. There are so many more things including in this call. He told me that they would add another automated pump so that I can turn the water off from my phone instead of going and manually turning off the valve. WOW thank you! Your company f’ed up so badly with the skimmer location, the spa being crooked, pavers completely crooked and clunking around while stepping on them, electrical panel still a skyscraper in the middle of my yard, a hole of water that all my equipment is sitting in, and now to top it all off. The plumbing is now on and…. MY SPA CAN’T EVEN HOLD WATER. All of these CRAZY HUGE issues and you give me something to turn the valve off on my phone! What a big F U to me and a huge we don’t give an F about you!

Please, Please, Please be very careful of CODY POOLS! They really don’t care about you and only want the money!