Those who know me knows I don't complain about much of anything. My husband and I have been what we believe very patient during this process. Yet, we signed our contract at the end of March they lined everything out in our back yard around March 19th. They began digging April 22, 2019. There have been a few complaints from us along the way because of some lack of responses when asked questions, contractors not showing up in a week and days, and frustration of having to extend our loan completion dates three times. But, that's not the worst part. We get a call last week with the person who sold us the pool Chris which by the way was the only great process we have had during this still on going process! The super Cody ( which was good but can work on responding) and the one over him. I was informed they was all there because we complained about the horrible job that was done on our stone work, and the amount of time it is taking to complete the pool, and my husband wants a discount. Inspite of our concerns we was reminded of the balance we owe that should have been paid once plastering was done! Now, must I remind you, the items that have not been done should have been done in stages well before the plastering stage... No electrical sockets in which we paid for 2, no completions on concrete work, pillars are horrible, we are missing our heater slab, umbrella hole missing, tile cracked (which they will fix in the winder). This is frustrating because they are rushing a job that may not be a lot of money to them but definitely is an investment to my family. Not for leisure but for health because we are disabled veterans!... I had started recommending people at the beginning, yet I have now told my neighbors and some of my friends from the military to find someone else! We will not be using them for our dream home project, towards this part of the project we have felt like just a number not paying clients or good customers! And to mention job not done still, in which the guy over them had to let me know this job was suppose to be done by July 18 because they get 62 days? Plus rain days, now since technicality was spoken of it made me upset because they received plenty of rain comp days and its still not done. I can go on and on but I believe you get the picture. Therefore, we sincerely encourage you to look somewhere for a pool builder rather spending $60,00 or $100,00 a customer is a customer and its still a lot of money! Do extensive research and dont just look at 1 person.