Cody owns Challenger Pools in Tampa FL. Two of the worst companies I have ever dealt with in my life! I'm not even sure where to start, but I can tell you we are six months into a simple rectangular pool and its still not done or done right.

Permitting took two months and their website says about 10 days. They attempted to say there were delays because of complications, but its easy to see that the city was waiting on them time and again.

Every step of the way was just as painful. If I had not played the role of project manager and stayed on top of them this pool would be even further behind. I called to see when the were going to dig, when they were going to finish rebar, when they were going to concrete, when they had city inspections scheduled, on and on until we got to the pavers and plaster. The paver sub had to be told that the job required a 3-4" base before they set the pavers. They still are uneven, there is no pattern and the gaps are unacceptable. The plaster and quartz finish looks like the pool is 10 years old. After many calls, visits from the installer and emails back and forth with the manufacturer, I was just told that quartz is a subpar choice and I should have known that it would look like a faux finish. What!?!?!

To top it all off, the project manager asked me at the end if there were any change orders that he needed to know about so that he could charge me. That's some top-notch "project manager" wouldn't you say?

I attempted to call and get some assistance from Cody the corporate office. They gladly took my call when they wanted to close out the invoice. After collecting they will no longer return my calls.

Do yourself a favor. If you are in the Tampa Bay Area, Ausit TX, or in a location that has a pool builder owned by Cody, keep on looking for a reputable and reliable company with better communication, management and customer service skills.