If we need something done again, they would be the ones we would call.
A very negative situation actually turned out to be good because of the comfort level with and experience of Ramon at Plumbing 360. Knowing the problem was going to be solved was quite reassuring and made us calmer. When Ramon was preparing to leave, I told him that if anyone had any questions or recommendations that 360 would be the one I would recommend. I had never had such a positive experience with a plumber--or a plumbing company, for that matter.
It was positive in the sense that I got a call back the same day. I felt good about that because I was able to talk with a person and was able to schedule for them to come and see what was going on. I had a few estimates done and, although they may have not been the lowest, cheapest or least expensive, I felt most comfortable with 360 when they came out and gave the estimate. I was just comfortable with them and felt they were going to do it right--and they did.