Dents Unlimited gets a 5+ as far as I'm concerned. I thought they were great! My experience was very, very good. I needed a loaner vehicle while I was having my vehicle worked on, and it was no problem whatsoever. They set me up with one, they got my repairs done, and it looks great! Their professionalism and sincerity is better than any I've ever been around, especially at a repair shop. The shop itself is clean and neat. The whole experience was actually pretty good!