Business Description:
Christian Brothers Moving and Storing is Colorado and Texas' TRUSTED commercial and residential moving and storage specialists and we are ready to assist you!
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moving & storage
Christian Brothers Moving
3865 S Kalamath St, Englewood, CO 80110, USA
(303) 526-2630

Service

Will Recommend

Total Experience

Lindsey M.

Highlands Ranch, CO

Christian Brothers Moving

Keep eye out for overcharging

The movers themselves did well and took good care of our things. Nothing broken that I've noticed so far, but haven't seen everything yet. My beef stands with the billing. We used 3 trucks - so they charged $297 for the truck rentals and $297 for gas and then for time worked. They showed up at 9 am and left at 4 pm, taking a 1/2 hour lunch during that time. So, do the math and that's 6.5 hours work time. The lead guy billed me for 9.5 hours and said they had to account for driving time (3 hours, REALLY??). Denver is 1/2 hour away, so there and back is an hour. That still only totals 7.5 hours total that should have been billed, 8 at most. At $259/hour it's a bit absurd and overkill to try and charge people for time that wasn't even worked in addition to the already billed truck and gas fees. Needless to say, I'm not happy that I appear to have been overcharged for 2 hours ($518). When I called to say something, they said they can't bill me for their lunch break and only credited me back 1/2 hour (whoopy whoo). Needless to say, I feel a bit ripped off and have advised a couple friends who are looking to move and considered CB moving to reconsider.

comments

I am very surprised to hear that this customer is still upset. When I talked to her and credited her back for the lunch break she seemed happy with that. It states in our contract that the clock starts when they leave our warehouse and ends when they get back. We are very up font about it. I'm apologize for any confusion

Christian Brothers Moving commented on 04/09/2018