Not the experience I would have expected. Took weeks to get anyone out to quote. After someone finally came out they said I would hear back the next day. I didn't hear back at all. I followed-up a few weeks later. The guy who quoted couldn't remember ever having been at my house to quote. Then I finally got a quote and got booked. They arrived today to install, installer hadn't taken correct notes during estimate. Had ordered too much carpet that I had already paid for but then charged me an additional $7.50 per step because I was only have the tread carpeted and not the riser. They asked if something had changed since the quote. The stairs were exactly the same as before. Said they would see about a carpet credit. I never got a call back and see that they have taken the balance from credit card without my authorisation or having even had a chance to inspect the job. No sign of any receipt for the money they have taken. Extremely disappointed with this company. Will not recommend or use again myself.