ClimateSmith is very dependable and very reliable. They replaced my air conditioning unit originally and since then I have called them for any maintenance or servicing issues. We had a had bad experience with another company, so it's a relief to have to deal with them. They do exactly what they say they will. Their prices are comparable and reasonable. They are a smaller company which is why I chose them so they are customer focused. Their technicians are professional and efficient. They also show up on time or arrive early. Their customer service is good and I've never had a long wait. They're very quick. Whenever I leave a message they call back pretty fast. I'm absolutely satisfied with their service.