Called in late August to get an estimate on my sunroom roof. A few days later Steven came out and gave me an estimate. Seemed like a nice guy. Told him I wouldn't be ready to replace the roof till October. He gave me a card and told me to call when I was ready. I lost the card he gave me so I called the office for his#. I called his cell phone and he had no clue who I was. He Said did I give you a written estimate and I said no you gave me a verbal quote. He said they had been really busy and he took my name and address and said he'd get back to me. Said it would be 3 weeks till they could come do the roof. I said that was fine and asked if they could put a tarp on the area leaking. He said sure it would take a few days to get someone out. I totally understood they were very busy and was fine with that. Well its been 3 weeks since I called and he still has not called me back. I felt the phone call was strange and he came off kinda rude. Don't feel comfortable calling his cell phone.