Several years back, I had a sit down tub and they said they would come out on the weekend to tear it out for my new tile. They kept their word. I had several drains stopped from time to time. They would call and say they're on their way. I was very happy with service. I have recommend them many times. Every time they said they'd do something, they did it. They always called so I was prepared for them. They were very polite and clean. They put booties on when they enter the house so they don't track dirt from the outside. They always come when they say they will.