My father was having issues with his 9 year old air conditioner and his electric bill was outrageous so we set up a few companies for quotes.
Jack from Cool Air Came out and carefully examined our old system, took measurements and recommended a Rheem 3 ton unit. He offered a new system, with new concrete slab, new thermostat, and new metal stand with a water drip pan below the unit for a great price, better than the other quotes.
We agreed and set up the appointment for 2 days out. The night before we received a call confirming the appoint.
On the day of the installation we received 2 calls from the technician when he was on the way.
Kenneth came out with an assistant, explained the process and got to work. Everything was done in about 5 hours and afterward he took us on a tour showing how the system worked and what was done.
Both team members were very courteous and helpful.
I have had several installations from other companies on units from 3 to 4 tons at my house, all costing much more, and did not receive the service nor attention to detail and included parts like new metal stand, drip pan and outside concrete slab.
It is new and works great so I can highly recommend the sale process and the installation process.