I had water coming from the baseboard of the platform on which my indoor air conditioning unit sat. This was an emergency evening call since my home warranty service does not work nights. It took a couple of visits to get to the bottom of the situation, but they got it done. After voicing my concern, I received calls from the owner Edan, his customer service manager, Adam, and another manager, India. Everyone was very concerned about getting the job done, were very apologetic that they didn't get it right the first time, and showed me that they hold their customer's satisfaction in high regard. I am very happy with the outcome and recommend them. Thanks to all at Cool Air for your attention!