I have become a huge fan of this company. They took my appointment and arrived when they said they would and gave me advance notice.... twice. There was a little confusion with my first appointment and I e-mailed their customer service department, and immediately got an almost immediate reply from Sean in their customer satisfaction department. He said that his main interest was in making sure that I knew that I was dealing with a world class company of high integrity and he was there to make sure that I was satisfied. (I was blown away!) And Sean did everything within his power too make sure that I was totally taken care of and totally pleased. I am amazed that there is still a company out there like this...that stands behind their service one hundred percent. Air continuing companies all do the same thing, I think, but to find one of this caliber that really cares about the customer's satisfaction is truly remarkable. I would recommend this company to friends and family and all consumers who want value and respect.