The entire process was very efficient and far exceede my expectations. Leo, the gentleman who did the work at my home, was absolutely fantastic. He explained everything that he would do and, at completion, showed me everything that he promised he would do. I have had service people over the years do work at my home but Leo was the best technician I ever encountered. He is a superb reflection of Cool Air USA. I would use your company again if needed. I am a very satisfied customer.