I would highly recommend this company to anyone. The customer service was great and sent someone over in just 30 minutes. Anthony, the technician, was professional, quick and so pleasant! He knew the problem just be me explaining it and fixed it immediately. He also cleaned the entire unit both inside and outside and drained the water - with a smile on his face the whole time in the blistering Miami Heat. He gave me a quote within minutes of getting there, documented and explained the photographs he had taken on his tablet and emailed me a receipt and all of the pictures for my records. Overall, a wonderful and painless experience.